Customer Service Representative F/H

REF : 
ATH-JRI-1284
Résumé de l'offre
Type de contrat : 
CDI DUREE INDETERMINEE - Temps complet
Date :
A partir du 30/04/2021
Lieu : 
Little Clacton
Expérience : 
2-5 ans
Missions
Bioline AgroSciences Ltd is a global company that produces and markets biological control products which are used for control of pests and diseases in a wide variety of crops. We provide the highest quality products and service to support growers in maintaining the quality of their produce.

We are looking for a Customer Service Representativebased on Little Clacton, Essex

The role consists in providing administration support to the Customer Service Department. The role will predominately involve answering the telephone, order entry, updating and maintaining various management systems. Assisting with a variety of day-to-day administration tasks will also be expected. This role will include liaising with customers, internal and external colleagues, face-to-face, via phone, or email to ensure complete customer satisfaction.

ROLE PURPOSE
Processing customer orders
Calls to customers
Logging customer questions (quotations, requests, complaints)
Securing the follow-up of orders with customers
Liaising with the logistics and production teams to ensure customer satisfaction

Profils
WHAT WE ARE LOOKING FOR:
Experience in customer services
Ability to plan daily and weekly objectives, but flexible and adaptable enough to meet changing priorities as they arise
Excellent communication and negotiation skills, used to influence and gain support within the team, the Company and external stakeholders
Practical, hands-on approach to the objectives required
Maintain focus under pressure
Languages : any european language
Experience in SAP B1 (not essential as training will be provided)

If you feel you have the skills for this role and want to join our continually growing and developing company, please send your CV and covering letter to recruitment@biolineagrosciences.com.  No agencies please.

CLOSING DATE:  10 May 2021 – We reserve the right to close this advert earlier if we have received sufficient applications.
INTERVIEW DATE:  Within 2 weeks of closing date

Langues
Anglais (Bilingue)